Why Use An Agent?

There are so many do-it-yourself options for planning travel, why use an agent?

In the hands of an expert, a simple vacation can become a life-changing journey: an unforgettable adventure; a soul-restoring retreat; an education unmatched in any classroom.
Some travelers  have tried to plan their own journeys only to find that their experience was sullied by unexpected surprises — A dirty hotel, lost reservations, canceled cruises, limited activities, missed flights, and much, much more. This is why many people turn to me for help in planning — giving them peace of mind and my reliable consulting advice. Check out my Services page for insight into the services I offer my clients.

Here are a few of the wonderful words my clients have shared with me and my company upon returning home from their travels.

“I would be completely remiss if I didn’t thank you very much for all of your assistance and recommendations with our December river trip. Ama was the perfect line for us to use, and the service was excellent. Our entire trip went off without a hitch and we made new friends along the way. Your service was exemplary! “

– From Deb & Dan – Nevada, March 2014

“Colleen – Just a quick note to thank you for planning our wonderful trip to Paris. It was a slice of heaven. We loved it and had the time of our lives!  You are the best travel agent in the whole wide world! “

– From Karen and Danielle – Oregon, June 2014

“Buon Giorno Colleen!
We had a magical time in Italy and we wanted to thank you so much for arranging such a lovely trip for us.
Our trip to Valpolicella was special because your driver took us to a private tasting and the owner invited us into his home and paired food with his wine.
Your selection of tour guides was fabulous. Sara for the Borghese/Pantheon and the guides for the Ancient Rome and Vatican tours were all perfect. Your recommendation to take the private tours made such a difference with avoiding all the crowds.
Many, many thanks for your expertise and help in putting together such a wonderful trip for us. We’ll be sure to recommend you to our friends.

– From Stephanie and Bob – Denver, November 2013

“Our Italy trip was fabulous !  From our first telephone conversation, we knew you were the right agent for us.   When American Airlines cancelled our flight, you went right into action and fixed it !  Upon arriving belatedly at our first hotel, your revised itinerary, with modified hotels and tours, was waiting for us at the front desk.  Colleen, you are a true professional.  Thank you for planning our ‘Dream Trip to Italy’.”

– From Donna and Tom – Chicago, Oct. 2013

“…prayed at the Western Wall, the Blue Mosque, & the church of Nativity in Bethlehem,  crawled into the pyramids in Giza, and haggled in the Grand Bazaar.”

– From Toni, San Francisco  July, 2013

“Hello Colleen,
Just got home last night and wanted to tell you…it was a fabulous trip.
It could not have been better…we enjoyed every bit of it!
Thank you for being so good at what you do!”

Marilyn – from Marshfield, MA  May 2013, Midsize ship cruising Greece + Turkey.

Hi Colleen.  Just a quick note to let you know that we had a fantastic time in Chile and Argentina. All of the facilities we stayed in were top notch and the guides and drivers were superb. The agencies that you team with in these two countries are very very good at what they do. On top of that the weather was grand, no rain and mostly sunny and mild all the time.  Thanks so much for your assistance with this trip. We’ll definitely be in touch when we’re ready to plan our next adventure. Steve

– Stevefrom Vancouver, WA– April 2013, Argentina + Chile Winery visits

There is no one else I’d trust as much with my travels…

– Marilyn from Boston, MA – Italy, Bermuda, & Middle Eastern Small Ship Cruise

Colleen–Congratulations on your award in Travel and Leisure–what a great honor and I happen to know that you do a superb job!!!  Especially when daughters of clients need help!!  I have laughed about Courtney telling you to just charge it to her Dad–she knew he would pay for it!!   We did have such a good time on that trip and all the others you have helped us with.  Getting us a driver in Positano with 1 days notice was like pulling a rabbit out of a hat!!!   You can work miracles.
– Nancy from Cuero, TX – Oct, 2012

Many thanks for making this trip and my 70th birthday celebration the best ever!!!!
– Pat from Lake Oswego, OR – Oct. 2012, A multi-generational trip.

Colleen Lamont is simply the best custom travel consultant in the universe!
With very little lead time (we had already purchased our Newark-Rome round trip tickets), Colleen helped us completely plan and schedule a wonderful 3-week trip to Rome, Umbria, Tuscany and Venice March-April of this year.

Throughout her interaction with us, Colleen:
• Made great travel recommendations, tailored to our budget needs and desires
• Was always unfailingly responsive
• Immediately took care of whatever little problems arose in the process, including following up with our rental car company after the trip about our car’s losing clash with a stone wall in Tuscany
• Did all of the above cordially and with unusual grace.

It was almost like she was planning the perfect trip for herself.
We give her a 10 out of 10 and will be engaging her again soon.

Thanks for sharing her with us.
– Bob Orser – The Nonprofit Doctor , from San Diego, CA

Hi Colleen
We’re back!  We had a fabulous time and can’t thank you enough for all your help with the arrangements.

The three hotels were all great.  The locations were perfect for getting around easily, the staff was helpful, the rooms were very nice and spacious (the triple in Florence had two baths en suite) and the breakfasts were great.  We would go back to any of them again.

The Vatican tour guide was really helpful and knowledgeable (and patient with the fact that it was 95 degrees and the kids were losing steam towards the end).  And the cooking lesson was really fun and we learned a lot.

“La Mora”, our villa was fantastic.  I didn’t want to leave–in fact all of us were a little sad to leave there.  It was so comfortable and relaxing.

We will definitely work with you again and have recommended you to some friends.  Thank you for making this a real dream trip.

– Lauren from Lake Oswego,OR – Family of 5 –  Italy cites:Venice, Florence, + Rome for one week and then 1 week Chianti villa rental

Hi Colleen,
Just wanted to write and tell you what a WONDERFUL time we had on our trip to Italy!  It was everything we hoped it would be and more!  Everything went as planned, no surprises or disappointments.

Thank you again for all your help and suggestions.  We appreciate your professionalism and expertise.
– Eileen from Lake Oswego, OR – Three couples to Italy, combination of escorted tour + independent travel.

Hi Colleen!
Our trip was fabulous!  We had such a great time.

The hotel in Paris was outstanding!!  It was perfect.  Thank you so much for finding that hotel for us.  The location was great, it was clean and modern, and the breakfast was very good.
The rental car worked out great.  Pick up and drop off worked smoothly.

We had a super time in London and loved Bath and the Cotswolds.

Thanks again for all your hard work.  I will definitely be using you again and I’ve recommended you to a ton of people.
– Mary from Portland, OR – July 2011 – family vacation- France + England

We very much enjoyed the trip.  Ireland was beautiful, if a bit rainy, and the people are wonderful.

Thanks again for helping us plan another successful time abroad.
– Ken from Oklahoma – Sept 2011 – Ireland -2 couples

Dear Colleen,
Thank you so much for helping plan our Ireland/ London trip, you did an excellant job and we had the time of our lives. I am in love with Ireland. The bus trip and tour guide was fantastic- the flat in London was in such a great location. And the Merrion Hotel in Dublin was a highlight!  All activities were great. I will be contacting you soon about another  trip.

– Karen from Portland, OR – July 2012 – Ireland + England – Mother and 3 daughters

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